Herber Engineering AB, a part of Duroc ab
- +46 (0)370 69 96 68
- service@herber.se
Service & Support
You can best reach us for service & support by contacting us in one of the following ways.
Service
- +46 (0)370 69 96 68
- service@herber.se
Spare parts
- +46 (0)370 69 96 69
- spareparts@herber.se
We believe that good service and support will help you achieve high availability on your bending machines through the following important key functions:
Technical support
We provide a support service where our technicians can help with technical support of various kinds. If you need quick help with your machines, we can give you an initial diagnosis via telephone / modem / internet and in many cases remedy and solve the problem together with your staff.
Note: The machine must be equipped for remote connection or connected to the Internet.
Quick support
Quick Support is a service that allows us to mirror your computer and thus actively instruct and help you.
If you need support, first contact our Service & Support department and make sure your machine is connected to a modem or internet.
Urgent service
Sometimes unplanned stops occur that put us as your supplier to the test. Being able to quickly be on site when the customer has a problem is one of the most difficult things a service department has to deal with. This is achieved with the help of planning, flexibility and a close collaboration with you as a customer.
Note: The machine must be equipped for remote connection or connected to the Internet.
Annual maintenance
Advanced production equipment needs service personnel who know their stuff. Today’s equipment often produces in several shifts per day, which increases the demands for preventive maintenance and service to avoid unplanned stops. We are happy to sign service agreements with you that guarantee well-planned preventive maintenance of your equipment.
Note: The machine must be equipped for remote connection or connected to the Internet.
Education
A production equipment cannot be used as efficiently if the staff cannot use it. Here, training in various areas can increase, simplify and optimize your production. We can offer you a number of different courses with slightly different orientations, e.g. programming, bending technology, etc. Our training courses can be carried out at your place as a customer or with us at Herber
Note: The machine must be equipped for remote connection or connected to the Internet.
Service agreement
Having a tubebending machine is an important investment for companies in the metal industry, but it is important that it is kept in good condition for optimal performance. Good support and service is the key to a reliable machine and increased productivity. By signing a service agreement with Herber Engineering, you get access to a team of experienced technicians dedicated to keeping your machine in top condition. We also offer regular maintenance and quick repairs when needed, so you can focus on your business without interruption.
Don’t miss the opportunity for reliable support and service – sign a service agreement with Herber Engineering today.
