Service & support

You can best reach us for service & support by contacting us in one of the following ways.

Service

Spare parts

Technical support

We provide a support service where our technicians can help with technical support of various kinds. If you need quick help with your machines, we can give you an initial diagnosis via telephone / modem / internet and in many cases remedy and solve the problem together with your staff.
Note: The machine must be equipped for remote connection or connected to the Internet.

Quick support

Quick Support is a service that allows us to mirror your computer and thus actively instruct and help you. If you need support, first contact our Service & Support department and make sure your machine is connected to a modem or internet.

Urgent service

Sometimes unplanned stops occur that put us as your supplier to the test. Being able to quickly be on site when the customer has a problem is one of the most difficult things a service department has to deal with. This is achieved with the help of planning, flexibility and a close collaboration with you as a customer.

Note: The machine must be equipped for remote connection or connected to the Internet.

Annual maintenance

Advanced production equipment needs service personnel who know their stuff. Today’s equipment often produces in several shifts per day, which increases the demands for preventive maintenance and service to avoid unplanned stops. We are happy to sign service agreements with you that guarantee well-planned preventive maintenance of your equipment.

Note: The machine must be equipped for remote connection or connected to the Internet.

Education

A production equipment cannot be used as efficiently if the staff cannot use it. Here, training in various areas can increase, simplify and optimize your production. We can offer you a number of different courses with slightly different orientations, e.g. programming, bending technology, etc. Our training courses can be carried out at your place as a customer or with us at Herber

Note: The machine must be equipped for remote connection or connected to the Internet.

Service agreement

Having a tubebending machine is an important investment for companies in the metal industry, but it is important that it is kept in good condition for optimal performance. Good support and service is the key to a reliable machine and increased productivity. By signing a service agreement with Herber Engineering, you get access to a team of experienced technicians dedicated to keeping your machine in top condition. We also offer regular maintenance and quick repairs when needed, so you can focus on your business without interruption.

Don’t miss the opportunity for reliable support and service – sign a service agreement with Herber Engineering today.

 

Service och supportavtal herber

Våra grundavtal

BASE

Recommended for equipment/machines running 1 shift (1800 – 2000 hours/year)

MIDI

Recommended for equipment/machines running 2 shift (3600 – 4000 hours/year)

MAXI

Recommended for equipment/machines running 2 shift and more (4000 timmar+/year)

Support Agreement

If the equipment stops and you need support on how to solve the problem. Our machines are equipped with remote diagnosis software which, together with our long experience in remote support, shows that we can in most cases solve the problem on your machine, which means that downtime is reduced.

Why a support agreement?

Without agreement

The machine operator discovers a problem with your equipment, begins easy troubleshooting (0.5 – 1 h)

A local maintenance person is called and continues the troubleshooting, usually he needs additional help to solve the problem! (2 hours)

Herber’s technician is called. Calculate travel time, travel costs, allowances etc. Service personnel arrive approx. 24 hours after the decision to visit, unless otherwise specified.

With agreement

The machine operator discovers a problem with your equipment, begins easy troubleshooting (0.5 – 1 h)

A local maintenance person is called and continues the troubleshooting together with the support of Herber’s online technicians. In normal cases, Herbers’ experienced service staff together with the customer identify the problem within a few hours. Our average time for a support case is 1 – 4 hours.

The equipment is now up and running and production can resume. If the fault needs a more permanent solution, Herber is available to carry out on-site service at your location.