Herber Engineering AB, a part of Duroc ab
- +46 (0)370 69 96 68
- service@herber.se
Service agreement
Advanced production equipment requires good maintenance/service to maintain high availability. Scheduled service occasions increase the lifespan of your equipment and we therefore offer a number of different basic suggestions for service agreements that can be tailored to your specific needs.
Our basic agreement
BASE
Recommended for equipment/machines running 1 shift (1800 – 2000 hours/year)
MIDI
Recommended for equipment/machines running 2 shift (3600 – 4000 hours/year)
MAXI
Recommended for equipment/machines running 2 shift and more (4000 timmar+/year)
Support Agreement
If the equipment stops and you need support on how to solve the problem. Our machines are equipped with remote diagnosis software which, together with our long experience in remote support, shows that we can in most cases solve the problem on your machine, which means that downtime is reduced.
Why a support agreement?
Without agreement
The machine operator discovers a problem with your equipment, begins easy troubleshooting (0.5 – 1 h)
A local maintenance person is called and continues the troubleshooting, usually he needs additional help to solve the problem! (2 hours)
Herber’s technician is called. Calculate travel time, travel costs, allowances etc. Service personnel arrive approx. 24 hours after the decision to visit, unless otherwise specified.
With agreement
The machine operator discovers a problem with your equipment, begins easy troubleshooting (0.5 – 1 h)
A local maintenance person is called and continues the troubleshooting together with the support of Herber’s online technicians. In normal cases, Herbers’ experienced service staff together with the customer identify the problem within a few hours. Our average time for a support case is 1 – 4 hours.
The equipment is now up and running and production can resume. If the fault needs a more permanent solution, Herber is available to carry out on-site service at your location.
