Service agreement

Highly advanced production equipment requires regular maintenance in order for them to operate efficiently.
Scheduled maintenance will significantly increase the life of your machine. We offer service agreements for your machine
that can be tailored your company's specific needs.

We offer a selection of three different levels of maintenance for your equipment:

BASE

Recommended for machines that run 1 shift ( 1800 – 2000 hours / year)

MIDI

Recommended for machines that run 2 shifts ( 3600 – 4000 hours / year)

MAXI

Recommended for machines that run 2 shifts and more ( 3600 – 4000 hours / year)

Support agreement

When you are in need of emergency support or you just need advice concerning your machine we offer a remote tool diagnostic option through a modem over the internet. We have extensive experience with remote machine troubleshooting and coordinating the repair with our onsite support staff.

Why a support agreement?

Without a support agreement

- Tool Operator verifies that there is a problem (0,5 – 1 hour)

- Local maintenance personnel troubleshoot the problem, only to discover that advanced troubleshooting is required ( 2 hours)

- Contracting a Herber technician to travel to your location. Calculate travel time, daily perdiem, etc.

With a support agreement

- Tool Operator verifies that there is a problem (0,5 – 1 hour)

- Local maintenance personnel troubleshoot the problem with support from Herber’s online technical support staff. Together with an experienced technician, online they find the problem within 2 hours. (Average remote support takes 1 – 4 hours)

- The machine is now returned to previous production levels. It is recommended that further maintenance be performed later by a Herber technician when a machine shutdown does not affect production, in order to eliminate the possibility of reoccurrences.