Service agreements

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SERVICE AGREEMENT / ANNUAL YEARLY MAINTENANCE

Highly advanced production equipment requires regular maintenance in order for them to operate efficiently.
Scheduled maintenance will significantly increase the life of your machine.  We offer service agreements for your machine that can be tailored your company's specific needs.

We offer a selection of three different levels of maintenance for your equipment:
BASE Recommended for machines that run 1 shift ( 1800 – 2000 hours / year)

MIDI Recommended for machines that run 2 shifts ( 3600 – 4000 hours / year)

MAXI Recommended for machines that run 2 shifts and more ( 3600 – 4000 hours / year)

SUPPORT AGREEMENT

When you are in need of emergency support or you just need advice concerning your machine we offer a remote tool diagnostic option through a modem over the internet.  We have extensive experience with remote machine troubleshooting and coordinating the repair with our onsite support staff.  

Today we can reach virtually all electrical components for diagnosis, utilizing our remote software, SPONDER.

WHY DO WE RECOMMEND A SUPORT AGREEMENT?

Just calculate the cost of an equipment stoppage that requires a Herber service technician to find the problem:
Without a support agreement:

  • Tool Operator verifies that there is a problem (0,5 – 1 hour)
  • Local maintenance personnel troubleshoot the problem, only to discover that advanced troubleshooting is required    ( 2 hours)
  • Contracting a Herber technician to travel to your location.  Calculate travel time, daily perdiem, etc.

(In this example, arriving within 24 hours.)
How much production time and profit has been lost?  What are your costs to recoup these financial losses?
With a support agreement:

  • Tool Operator verifies that there is a problem (0,5-1 hour)
  • Local maintenance personnel troubleshoot the problem with support from Herber’s online technical support staff. Together with an experienced technician, online they find the problem within 2 hours. (Average remote support takes 1 – 4 hours)
  • The machine is now returned to previous production levels.  It is recommended that further maintenance be performed later by a Herber technician when a machine shutdown does not affect production, in order to eliminate the possibility of reoccurrences.

How much production time and profit has been lost?  What are your costs to recoup these financial losses?

NOTE:
In order for us to connect to your machine over the internet, this option must be installed on your machine.

If you are interested in signing a support agreement, please contact our service & support staff.