Service & Support

The best and quickest way to reach us on service & support is:

Service

+46 (0)370 69 96 68
service@herber.se

Spare parts

+46 (0)370 69 96 69
spareparts@herber.se

We believe that a well defined and implemented maintenance programme increases the availability and life time of any kind of machine, bending machines are no exception! Together with proper training on machine handling and swift service it form the basis of a well functioning and highly available unit.

TECHNICAL SUPPORT

We provide a remote tool diagnostic option in addition to our technical support response team. By using a modem or an internet connection, we can often quickly diagnose and fix a machine problem without the need for a service dispatch. Note: The machine must be equipped for remote diagnostic and have access to Internet.
Note: The machine needs to be equipped with wireless connection or be connected to internet.

Quick support

Quick Support is a service that makes it possible to mirror your machine computer, thru this information, we are able to give you support online!
If you are in the need of support, please contact our Service & Support department before any support issue and make sure your machine is online.

Breakdown service

Sometimes when unforeseen stops occur at our customers we as a supplier faces a challenge. The challenge being to appear on site as quickly as possible when the customer has a problem. We are handling this through good planning, flexibility and a close cooperation with you as our customer.

Note: The machine needs to be equipped with wireless connection or be connected to internet.

Yearly maintenance

Highly advanced production equipment requires well trained and experienced service-technicians together with well-defined procedures. Today highly automated production cells is in operation more than one shift per day which further emphasizes the need of planned maintenance to avoid unplanned stops in the production.

Note: The machine needs to be equipped with wireless connection or be connected to internet.

Education

Highly advanced production equipment can not be used efficiently if the operators do not know how to use it. Here is where education in different areas can increase and optimise your production. We can offer training programmes in different areas such as programming, bending techniques and more.

Note: The machine needs to be equipped with wireless connection or be connected to internet.